Refund and Cancellation Policy

This Refund and Cancellation Policy explains how cancellation and refund requests are handled for purchases made on Unblinded, a healthcare analytics and learning software platform operated by Unblinded and owned by Meenakshee Ratha.

1. Unblinded is a healthcare analytics and learning platform operated by Unblinded. Purchases may include software access, subscriptions, analytics dashboards, reports, data analysis services, consulting support, implementation services, and project-based services.
2. Unless expressly stated otherwise in a separate written agreement, all payments made for digital software access, subscriptions, dashboards, reports, analytics services, implementation work, or project-based services are generally non-refundable once payment is completed and access has been granted or work has started.
3. We do not ordinarily issue refunds for reasons including change of mind, lack of usage, internal business delays on the customer side, failure to provide required data or inputs, dissatisfaction after access or work has been provided, accidental purchase by the user, failure to read the service description, or cancellation after a billing period has started.
4. For subscription-based access, you may cancel future renewals where cancellation is supported by the applicable plan or payment flow. Cancellation applies only to future billing cycles. No full or partial refund will ordinarily be issued for the current billing period once it has started.
5. For project-based analytics, reporting, implementation, or consulting services, payments are non-refundable once scoping, onboarding, analysis, implementation, data review, report preparation, or other service work has started.
6. A refund may be considered only in limited cases, at our sole discretion, such as: (a) duplicate payment for the same service, (b) a successful charge but failure to provide purchased access due to a technical issue attributable to the Platform that is not resolved within a reasonable time, or (c) any other situation where a refund is required under applicable law.
7. To request review in such limited cases, you must contact us within 7 days from the date of transaction and provide complete details including transaction reference, registered email address, organisation name, purchased service, and reason for the request.
8. Refund requests falling outside the limited circumstances described above may be declined.
9. If a refund is approved, the amount will be processed to the original payment method within a reasonable period, subject to payment partner and banking timelines. Payment gateway charges, taxes, foreign exchange charges, or bank charges may be deducted where applicable and permitted.
10. We reserve the right to suspend or terminate access to the Platform in cases of abuse, misuse, fraudulent activity, chargeback abuse, unauthorised account sharing, unauthorised redistribution of reports or software access, unlawful data use, policy violations, non-payment, or breach of our Terms. In such cases, the customer or user shall not be entitled to any refund.
11. Nothing in this policy limits any rights available to you under applicable law or under a separate written agreement signed by us.

Last updated: June 15, 2026